Refunds & cancellations

Last updated: October 23, 2026

These are the rules for cancelling an order and getting your money back. Questions? Write to support@mysaintstory.com.

Cancelling before you accept

At any time before you press Accept, you can cancel the order yourself in Your orders. We refund $46.00 of the $49.00 you paid, straight to your card — you do not have to write to us and you do not have to wait for us to answer.

The remaining $3.00 is not refundable. It pays for the AI that writes and illustrates your book and checks the result: that work starts as soon as your payment goes through, so by the time you can cancel it has already been done.

Before you decide, remember you can also ask for changes in the chat beside the book and retype the words on any page, within the allowance of changes. Cancelling closes the book and its link, and it cannot be undone — a new book means a new order.

After you accept

Once you press Accept, the book is made to order for your child, so we cannot refund it because you changed your mind. The Cancel button disappears at that point, because the book then goes to our printer. If something is wrong with the book itself, write to us — see below.

Damaged, badly printed or lost

If your book arrives damaged or badly printed, or the parcel is lost, tell us within 30 days of delivery (for a lost parcel, within 30 days of the date it was expected). We look at every case and decide whether to reprint the book or refund you.

Extra copies from “Your orders”

You can cancel an extra copy ordered from your account for a full refund until we start printing it. There is no AI fee on an extra copy: the book has already been made. Extra copies are cancelled by writing to support@mysaintstory.com, not from the Cancel button. A copy that arrives damaged, badly printed or lost is handled as described above.

How refunds are paid

Refunds go back to the card you paid with, through Stripe. They usually appear in 5 to 10 business days.

How to ask

Email support@mysaintstory.com with your order number (it looks like MSS-2026-0001). If something arrived damaged, please attach a photo. We answer within 2 business days.

The law

This policy is part of our Terms of Service and is governed by the laws of the Hong Kong Special Administrative Region. See also our Privacy Policy.